top of page
The Mill Pharmacy
and Espresso Bar
FAQ
-
Where is The Mill Pharmacy located? How can I get there?We are located in The Watkins Medical Centre, at 225 Wickham Terrace, Spring Hill, QLD, opposite the Old Windmill. There are multiple different transport options available for our customers. Carparks There are a few street parking spots along Wickham Terrace, although the multi-level car park just behind our building is likely easier to find a carpark. Visit https://www.cornerstoneparking.com.au/car-parks/watkins-medical-centre/ for more information. Buses The Free Spring Hill Loop Bus (30) is the easiest option if you are coming from the CBD. Hop off at Stop 134 - Wickham Tce at Watkins Place, Spring Hill - which is located at the front of our store. Taxis If you are arriving or leaving via a taxi or an Uber, there is a passenger loading/drop off zone at the front of the building after the bus stop available. A free to use taxi phone is also available for your convenience which is located opposite the lifts on the Ground Floor (G).
-
Where can I leave feedback?We love to learn from our customers and are always open to improving our service/s and products. If you have specific feedback to provide please email us at pharmacist@themillpharmacy.com.au
-
Are you open on the weekends?We open on Saturdays at 7AM and close at 10AM, however, these hours sometimes vary during holiday periods throughout year. Thus, if you have a planned appointment or need specific assistance we recommend calling us during the week to confirm.
-
Do you open on Public Holidays?Unfortunately the pharmacy does not open on any public holidays throughout the year, however, if your matter is urgent please call us and we will try our best to accommodate you. If an emergency please dial 000 or see your doctor/specialist.
-
Do you do deliveries or post products?We strive to accommodate and provide you with the best service, depending on your location we will try our best to organise a delivery service. However, if you are located further away or interstate, we are always happy to offer parcel postage; both express and normal postage services are available. Please contact us for more details using the form at the bottom or calling us.
-
Do you accept electronic scripts?Yes, we accept and can dispense eScripts for you. If you are wanting your medication to be dispensed for later collection/delivery please call us on (07)38391636 for more details.
-
I can't find my eScript repeat, can you help?If you asked for your electronic script/s repeats to be returned as an SMS be sure to double check your phone text messages. If you are unable to find the text, please call us on (07)38391636 so we can assist you in re-sending the text message. Alternatively, if you prefer to have a physical paper script/s just tell us when filling your prescription and we are more then happy to print the physical script/repeats for you.
-
Do you stock Ozempic or Mounjaro ?We do carry Ozempic and Mounjaro, however due to limited stock sold by our suppliers, numbers of each medication constantly vary. The strength of each medication also influences its availability as well. Please see us in the pharmacy, or contact us for the most up to date stock levels. If no stock is available, should you wish we are more then happy to add you to our waitlist and contact you when stock becomes available.
-
Do you stock IVF medication?Yes! We stock majority of IVF medication prescribed regularly, for confirmation please contact us for your specific prescription. We are always happy to help.
-
I need a medication compounded, are you able to assist?We regularly compound DHEA and melatonin capsules in multiple strengths. Though we are not a specialty compounding pharmacy, if you needing a specific medication to be compounded please call us on (07)38391636 to see how we can best help you.
-
Do you have HICAPS for private health insurance?Unfortunately we don't have a HICAPS machine, however, we are able to provide a signed invoice for you to use when submitting a claim to your private health insurance provider.
-
What is the difference between name brand medications and the generic version?Purpose and ingredient wise their is no difference between the two. The generic version however typically costs less, and more stock is usually available. The choice is purely customer preference, so if you have specific requests for either please let our friendly pharmacists know before the dispense your prescription.
-
Do you provide dose administration aid (Webster Pack) services?Yes, for a small fee we are able to organise Webster packs for your prescriptions. Allowing your day-to-day life more care-free knowing what time of day and what day to take your medicines.
-
Are you a Diabetes Australia Agent?Unfortunately we are not a Diabetes Australia Agent/NDSS pharmacy at this stage, if you require further assistance please visit the Diabetes Australia website at https://www.diabetesaustralia.com.au/
-
Do you administer COVID-19 vaccines? Flu vaccines?At this stage we are unable administer COVID and other vaccines for people eligible for the National Immunisation Program. Though we offer the flu and other QLD approved vaccines privately (not bulkbilled/subsidised), for more information please contact us using the form below or call us on (07)38391636
-
I am interested in The Mill stocking my product, who do I contact?We are always open to new and exciting items on the market for our customers. If you are in the Brisbane City area you are welcome to come in and talk to either our staff or Chin, the boss. However, please contact us beforehand to make sure someone is available/present at the time. Alternatively, you are welcome to email us on pharmacist@themillpharmacy.com.au with your product, name, and company, and we will try and respond to you as soon as possible. If you have emailed us and have not replied by the next working week, you are welcome to call us and leave your information as well.
Can't Find An Answer to Your Question?
Contact us using the form below, or for urgent requests call us on (07)38391636
bottom of page